Terms & Conditions

Effective Date: 17 March 2026

Welcome to Sluzzle! These terms apply to our Services (defined below) and govern your use of the Sluzzle website  www.sluzzle.co.uk (the “Website”) operated by Sluzzle Ltd, a company registered in England and Wales with company number 16600680 (“Sluzzle”, “us”, “our”, “we”) and should be read together with our Privacy Policy and our Cookie Policy. By using our Website, you (“you” or “your”) agree to these terms in full.

These terms may have changed since you last reviewed them. Some updates (for example, those required by law) may take effect immediately. If you continue to use our services (which includes access to the Course and any of its Content (both defined below) (the “Services”) after a change takes effect, that use will constitute acceptance of the updated terms.

Please note in particular the terms set out below which relate to our Additional Disclaimers (section 1) Our Services (section 3), how you can place an order and its acceptance (section 4), our costs and payment (section 5), your responsibilities (section 6), your legal right to change your mind (section 7) and our responsibility to you for loss or damage suffered (section 10).

We also wish to draw your attention to the fact that:

1. By creating an account, you confirm that you are at least 18 years old and resident in the UK to enter into a contract with us. The Website, Course, and any of its Contents are not suitable for use for those under the age of 18 (even where supervised by a parent or guardian).  .

2.  You may access a limited number of introductory video sessions without creating an account. Before accessing this content, you will see a short informational screen explaining that the Services are educational in nature and do not constitute therapy or medical advice (the “Disclaimer”) and you must acknowledge this Disclaimer prior to creating an account. 

3. If you do not agree to the Disclaimer and these terms you will be prevented from accessing the Services. 

4. You are responsible for maintaining the confidentiality of your login details and for all activities under your account. Notify us immediately if you suspect unauthorised use.

1. Additional Disclaimers

Medical Disclaimers

We make no representation or warranty as to the content of any Service from any clinician. Clinicians are independent contractors and not employees of Sluzzle Ltd.  Any views expressed or advice provided by clinicians are not necessarily endorsed by us. You should always seek the advice of a doctor or other qualified healthcare provider regarding any medical concerns that you may have. If you require urgent care, you should contact your nearest emergency services centre immediately.

Content Disclaimers

Any information on our Website or in any communications from us is for general educational and informational purposes only and is not intended to amount to advice on which you should rely.  Such information should not be relied upon as a substitute for seeking appropriate individual medical advice or services.  Engagement with the Website and the Services may affect users differently. Experiences and outcomes will vary depending on personal circumstances, expectations, and how the Services are engaged with. We do not guarantee any specific outcomes or improvements in sleep or wellbeing from use of our Services.

Although we make reasonable efforts to update the information on the Website and contained in our Services, we make no representations, warranties or guarantees, whether express or implied, that the content on the Website and in the Services is accurate, complete or up to date.  We accept no responsibility for any consequences relating directly or indirectly to any action or inaction you take based upon such information.

General Disclaimers

We make no warranty that the Website or the Services will meet your requirements or that the Services will be uninterrupted, 100% secure or error-free, or that defects, if any, will be corrected. We are not responsible for transmission errors or any corruption or compromise of data carried over local or interchange telecommunication carriers.

We will take all reasonable precautions to protect against failure of our equipment and software and will perform regular back-ups of all data stored. You acknowledge and accept that in the event restoration of data from backup is necessary, it may take several days to complete such restoration of data and resume operation of the Website and/or the Services, in which circumstances we shall contact you. 

We do not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology and computer programmes in order to access the Website. You should use your own virus protection software.

2. Who we are

We are Sluzzle Ltd. We provide access to content from clinicians who will show you how ACT principles can be applied in common situations that often disrupt sleep. You can contact us at: hello@sluzzle.co.uk.

3. Our Services

Where to find information about us and the Services.

You can find everything you need to know about us, Sluzzle Ltd, and our Services, on our Website (www.sluzzle.co.uk) and in any information we supply to you before you receive any Services from us. 

Details of the Services and the Course content.

Our Services cover  educational content relating to sleep and wellbeing, structured as an online course curated by Sluzzle (the “Course”). The Course incorporates video content created and presented by independent clinicians, alongside limited contextual material provided by us to support navigation and understanding. 

The clinician-created videos form the core substantive content of the Course. In addition, we may include non-video pages containing brief explanatory text, simple graphics, or reflective prompts within the Course. These are designed to introduce, summarise, and/or reinforce themes already covered in the clinician content, and do not introduce new therapeutic techniques, personalised guidance, or clinical instruction.

The Course is informed by established psychological perspectives commonly used in wellbeing contexts, which may include principles drawn from Acceptance and Commitment Therapy, Compassion Focused Therapy, and related approaches, as applied to sleep and wellbeing in an educational context. 

The Course is intended to support general understanding of sleep and common sleep-related difficulties, and to encourage reflection on how individuals relate to sleep. 

Access to the Course is provided for a one-off fixed fee, granting access to the Content for a defined 4-month period, as set out on our Website.

The Course will cover topics which may include:

• Jet Lag & Travel: Coping with time-zone changes, new climates, and unfamiliar sleeping environments.

• Menopause / Perimenopause: Navigating the unique sleep challenges in this stage of life.

• Shift Work: Light-touch strategies for applying ACT when working irregular hours (not a focus on “shift work disorder”).

• Screen Use: ACT-based approaches to managing late-night phone or TV use (e.g. defusion, choice-making) rather than strict “sleep hygiene” rules.

• New Parenting: Supporting parents through disrupted sleep with a newborn or during pregnancy (not about baby “sleep training”).

• Snoring Partners: Using ACT and self-compassion skills to cope with sharing a bed with a snorer, without pushing for “sleep divorce.”

When you buy Services from us you are agreeing that:

• Our Services comply with laws in England and Wales. If you live outside of the UK, you must comply with all applicable laws and regulations that apply in your country of residence when using the Services.

• We only accept orders following the process set out in section 4 of these terms.

• We charge you when we supply our Services.

• We're not responsible for delays outside our control.

• You're responsible for making sure the information you provide us with is accurate and up to date, and your failure to do so may impact our ability to provide you with Services.

• You have rights if there is something wrong with our Services.

• We can change our Services and these terms.

• We can suspend supply of our Services in certain situations (and you have rights if we do).

• We can withdraw our Services in certain situations.

• We can end our contract with you.

• We don't compensate you for all losses caused by us or our Services.

• We use your personal data as set out in our privacy policy.

• We will always do our best to resolve disputes.

• Other important terms apply to our contract with you.

4. Placing an order and its acceptance

To receive Services you will need to enter into a contract with us. Your contract will be between you and Sluzzle Ltd. The process set out below will apply to form the contract:

• Placing your order. Please follow the onscreen prompts to place an order .  Each order is an offer by you to buy the Course specified in the order subject to these terms. 

• Correcting input errors. Our online order process allows you to check and amend any errors before submitting your order to us. Please check all of your details with us before confirming the order. You are responsible for ensuring that your order is complete and accurate.

• Acknowledging receipt of your order. After you place an order online, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described below.

• Accepting your order. Our acceptance of your order takes place when we send the email to you to accept it, at which point the contract between you and us will come into existence.

• If we cannot accept your order. If we are unable to supply you with our Services due to a genuine technical failure preventing provision, we will inform you of this by email and we will not process your order. If you have already paid for the Services, we will refund you the full amount charged as soon as possible. We retain the discretion to offer refunds in exceptional circumstances where we deem it appropriate to do so (subject to section 7 below).
  
  
  

5. Costs and payment

We charge you when you order.

The price of the Services is as set out in the information on our Website. Our prices may change at any time, but price changes will not affect any Services that you have ordered. 

Method of payment.

All payments can be made via the payment mechanism on our Website. We use a third-party payment provider to facilitate payments on our Website. Please note that use of the third-party payment provider may be subject to their user terms and conditions [(accessible here: ]. Our use of the third-party payment provider can allow you to pay payments from the following options:

• [Credit cards from today's leading card networks (Visa, MasterCard, American Express)]

• [Payments using debit cards]

• [Digital wallets]

• [Google Pay]

• [Apple Pay]

• [Bank transfers]

• [Alipay]

• [WeChat]

Options for payment.

You may pay for our Services by purchasing a Course. 

Receipt.

You will be emailed a receipt upon paying for your Course.

6. Your responsibilities

You are responsible for making sure the information you provide to us is full, accurate, and truthful.

You will need to provide us with certain information for us to provide the Services. You will need to let us know about any changes to information previously provided. Information that we may need includes personal information about you and anyone on whose behalf you are accessing the Services.

If you do not or cannot provide us with the information we need as described above we may not be able to provide the Services to you. We will not be responsible for providing the Services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. The same applies if we discover that the information you have provided is incorrect or misleading.

You must inform us without delay of any change in your personal circumstances that may be relevant to any order for Services.

7. Your legal right to change your mind

You have rights if there is something wrong with your service

How to let us know.

To let us know if you are of the view that any of the circumstances above apply, contact us at hello@sluzzle.co.uk.

If we agree that a refund is due, we will not charge a fee for the refund but we reserve the right to charge for any costs that we have incurred as a result of you cancelling your contract with us (including for Services already accessed). 

8. Our rights

We can change the Services and these terms

Changes we can always make.

We can always change a Service:

• to reflect changes in relevant laws and regulatory requirements;

• to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect the Services being provided to you.

Changes we can only make if we give you notice and an option to terminate.

We can also make other changes, but if we do so we'll notify you and you can then contact us at hello@sluzzle.co.uk to end the contract before the change takes effect. 

We can suspend the supply of a Service.

We do this to:

• deal with technical problems or make minor technical changes;

• update the Services to reflect changes in relevant laws and regulatory requirements; or

• make changes to the Services.

We can withdraw Services.

We can stop providing an ongoing Service. We will let you know with as much advance notice as possible and we will refund any sums you've paid in advance for Services which won't be provided.

We may adjust the price and may allow you to terminate.

We will contact you in advance to tell you if we're suspending supply of all or part of the Services, unless the problem is urgent or an emergency. If we suspend the Services for longer than 14 days in any 30-day period we will adjust the price so you don't pay for the Services while they are suspended. If we suspend supply of the Services, or tell you we're going to suspend supply of the Services, for more than30 days you can contact our Customer Service Team: hello@sluzzle.co.uk  to end the contract and we'll refund any sums you've paid in advance for Services you won't receive.

Content We Own.

All of the content on our Services, including text, software, scripts, code, designs, graphics, photos, sounds, music, videos, applications, interactive features, articles, news stories, sketches, animations, general artwork and other content ("Content"), is owned by us, or our licensors or clinicians, and is protected by copyright, trademark, and other laws. Content is part of the Services, and you may only use the Services as expressly permitted by these terms. We reserve all rights not expressly granted to you in these terms.

The Sluzzle name is a trademark owned by Sluzzle Ltd, and may not be copied, imitated, or used, in whole or in part, without our prior written permission. You do not acquire a licence or any ownership rights to any trademarks through your access or use of the Services. Do not change, obscure, or delete any ownership or proprietary notices appearing in the Services, including materials downloaded or printed from the Services.

Licence to Use.

Subject to your compliance with these terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use our Services for your own personal, non-commercial use.

We're not responsible for delays outside our control.

If our provision of the Services is delayed by an event outside our control, such as by cyber incident, floods, droughts, earthquakes or other natural disaster, epidemics, pandemics, terrorist attacks, civil wars, fire, explosion or accident, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us at hello@sluzzle.co.uk to end the contract and receive a refund for any Services you have paid for in advance, but not received, less reasonable costs we have already incurred.

Testimonials.

Once you have completed the Course, you will be provided with an opportunity to provide feedback via a form. This form will contain an optional tick-box providing you with the option to: a)  consent to your feedback being used as a testimonial on our Website; or b) submit your feedback to Sluzzle without it being used publicly. You will have an option to have your first name only displayed alongside the testimonial or submit it anonymously. 

Sluzzle’s right to use and modify Testimonials.

Where you have provided your consent to us using your feedback as a testimonial on our Website, you grant us a licence to use, modify, copy, distribute, publish, display and create works which are based on such testimonial anywhere in the world, in any way, without any restriction and without any payment to you. Please note that we reserve the right to review and curate any testimonials prior to publication on our Website, for the purpose of removing a) any sensitive personal information; or b) statements that could imply clinical or medical outcomes.

9. Termination of our contract with you and consequences

We can end our contract with you if:

• you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the Services, or the information you have provided is untruthful; or

• you seriously (as determined by us) or repeatedly breach any of these terms, including but not limited to, if you do not make any payment to us in accordance with these terms.

If you bought online, you have a legal right to change your mind before accessing or downloading the Services. You have 14 days after the date we confirm your order to change your mind about a purchase, but you lose this right when you start to download or stream the Services. If you change your mind contact our Customer Service Team: hello@sluzzle.co.uk. We refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.

You may also cancel the contract for Services for the following reasons:

• if the Services are misdescribed.

• we have told you about an upcoming change to the Services or these terms which you do not agree to.

• we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed.

• there is a risk that supply of the Services may be significantly delayed because of events outside our control.

• you have a legal right to end the contract because of something we have done wrong.

In such circumstances, we will refund any sums you have paid in advance for Services which will not be provided.

10. Our responsibility for loss or damage suffered by you 

We do not compensate you for all losses caused by us or our Services. 

We are responsible for losses you suffer caused by us breaking our contract with you, unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

• Caused by a delaying event outside our control. 

• Avoidable. Something you could have avoided by taking reasonable action (for example, if you misuse any of our Services). 

Except as set out above our liability to you for any loss or damage you suffer is limited to the total amount of charges you have paid to us for Services received.

11. Complaints

If you have any complaints, please get in touch with us at hello@sluzzle.co.uk. 

12. Other important terms that apply to our contract

You can go to court.

These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in.

We use your personal data as set out in our Privacy Notice.

How we use any personal data you give us is set out in our Privacy Notice.

Nobody else has any rights under this contract.

This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply.

If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later.

We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

Contact us.

If you have any questions about these terms, please contact us at hello@sluzzle.co.uk.